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First Time Manager
Transitioning from an individual contributor to a managerial position can be both exciting and challenging. As a first-time manager, you may find yourself facing various problem areas that require new skills, knowledge, and strategies to navigate effectively.
This training program is designed specifically to address the common challenges faced by first-time managers. We understand that stepping into a managerial role for the first time can be overwhelming, as you may encounter difficulties in areas such as:
Managing People: As a first-time manager, you may find it challenging to effectively lead and manage a team. Building relationships, understanding individual strengths and weaknesses, and motivating team members can be complex tasks.
Communication and Feedback: Communicating effectively as a manager is crucial, but it can be difficult to balance clear communication with active listening and providing constructive feedback.
Delegation and Prioritization: Learning how to delegate tasks and prioritize effectively is a skill that requires practice. You may struggle with finding the right balance between delegating tasks and maintaining control over outcomes.
Performance Management: Managing the performance of your team members and providing effective performance evaluations may be new territory for you. Developing strategies to set clear goals, track progress, and provide feedback is essential.
Time Management: As a first-time manager, you will likely face increased responsibilities and competing demands on your time. Time management skills become paramount to ensure you can meet deadlines and achieve objectives.
This training program aims to address these problem areas by providing you with the necessary tools, techniques, and insights to excel as a first-time manager. Through interactive sessions, case studies, and practical exercises, we will equip you with the skills to overcome these challenges and thrive in your new role.
By the end of this training, you will have the confidence and knowledge to effectively manage people, communicate with clarity and impact, delegate tasks, manage performance, and master time management. We are excited to support you on this journey and empower you to become a successful and effective first-time manager. Let’s dive in and explore the skills and strategies that will set you up for success!
This training course will utilise a variety of proven learning techniques to ensure maximum understanding, comprehension, and retention of the information presented.
Case Studies & Group Discussions: Engaging participants in group discussions and analyzing case studies related to the industry helps them apply concepts to real-world situations.
Individual Assessments: Using self-assessment tools or questionnaires, participants can evaluate their own emotional intelligence strengths and areas for improvement. This self-reflection process allows individuals to gain awareness of their emotions and behaviors, setting the foundation for personal development.
Follow-up Coaching or Mentoring: Providing post-training coaching or mentoring sessions allows participants to receive personalized guidance and support as they skills in their daily work. This one-on-one interaction can address specific challenges, reinforce learning, and ensure long-term learning.
Course material , Certificate Post training engagement etc.
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Home » Customer Services Excellence
Home » Customer Services Excellence